MYRTLE BEACH, SC (WMBF) - A local family is
speaking out after being refused service when they brought their Service
Dog to dinner Thursday night.
The Campman family was heading out to Osaka
Buffet to celebrate mom's birthday when they say they were stopped at
the door by a manager. The manager asked if their service dog, Charlie,
was a Seeing Eye Dog. Charlie is not a Seeing Eye Dog, but is a Service
Dog.
Charlie is trained to signal when his owner may have a seizure.
"He is there to help break a fall, for
comfort…I am very combative when I come to, he's there to keep me calm,"
explains Matt Campman, Charlie's owner.
Campman needs to have Charlie with him at all
times, which is why the service animal was with the family for their
dinner Thursday night. The Campman's say the staff at Osaka Buffet
stopped the family on their way to the table and said if Charlie was not
a Seeing Eye Dog, then he was not allowed in.
"There are dogs for so many different conditions, it's just frustrating that people aren't aware of that," says Campman.
The manager of Osaka Buffet says it is a
misunderstanding. Since the restaurant has had complaints before, they
require all service animals to stay in a side dining room, away from the
open food at the buffet.
Advocates for Service Dogs say a licensed
Service Animal is allowed anywhere public is allowed. Campman's wife
says she explained to the staff that even though Charlie is not a Seeing
Eye Dog he is allowed to enter under the law.
"We carry a card with Charlie's ID and his
tasks and things that he does for Matt. So I pulled it out, but at that
point we were obviously not going to stay," says Jackie Campman.
The family says the whole ordeal was frustrating and people were in line behind them, so they decided to leave.
"I felt really embarrassed…having my children
have to feel that way. You know, how do they feel? Having to leave a
restaurant because of me. Feeling like it's my fault," shares Campman.
The family is not looking for any financial
gain, they say they want to share their story in order to spread
awareness and educate other people.
Copyright 2012 WMBF News. All rights reserved.
No comments:
Post a Comment